If you have a product that you need to return for repair or replacement, first please contact a Neuralynx Support representative using contact info above.
To expedite the return of your product, a Neuralynx Support representative will provide you with an RMA number and return packaging and shipping instructions. Sales & Support will notify you when your repaired/replacement product is being shipped back to you.
Note: All RMAs are returned to and repaired at Neuralynx Headquarters in Bozeman, Montana, USA.
Ship authorized return to:
Neuralynx will safely dispose or recycle any Neuralynx product at no charge. Please request an RMA number for disposal and ship to Neuralynx.
Neuralynx strives to reduce all possible cross laboratory microorganism contamination. Therefore EIB’s, Adapters, Headstages and Tether Cables (products which are in close contact with animals) may not be returned for credit if removed from the original packaging.
How can I see the sampling rate of my recordings?
You can view the Header (which has a lot of information regarding the recording session) with Notepad (or something similar), Neuraview (Data Properties-select desired acq ent) or with Matlab.
CSC sampling rate equation: fs=512/(TS2-TS1)
What is Netcom?
NetCom is an application programming interface (API) library that you can use to create your own custom programs to monitor and control Cheetah. Netcom adds the ability to leverage multiple programs on multiple PCs to both monitor and control your experiment. Please see this page for more information.
While the NetCom server is embedded within Cheetah, you create the client using the NetCom API. This requires that you have some programming knowledge in a language that is supported by NetCom: C++/MFC, .NET (e.g. C#, VB.NET, etc), any .NET aware application such as LabView, and Matlab.
Where do I find information on how to use Cheetah?
When Cheetah 5 was released, we created the Cheetah Reference Guide. The guide provides a full-text search to show you just what you are looking for. It has been updated with every Cheetah release since 5.0.0 and will continue to be the source for all information about Cheetah. The Cheetah Reference Guide should be the first place you look for any questions you have about using Cheetah. If you can’t find what you are looking for, let us know and we will update the reference guide for the next Cheetah release.
For those of you who just want a brief introduction to Cheetah, we created the Cheetah Quickstart. This file is located in the Cheetah5 Start Menu folder. This guide gives you the minimum knowledge that you need to know to start recording with Cheetah.
When should I upgrade Cheetah?
We try and make upgrading Cheetah as easy as possible, and improve on this process with every new version. However, sometimes things just don’t work correctly. Whether it be dealing with computer specifications, driver issues, or differences in how Cheetah works, it can cause some delays before things are running normally. So, to avoid any extra stress that upgrading may cause, here is a quick guide to answer the question of “Should I upgrade?”
When Not to Upgrade Although we always encourage you to use the latest version of Cheetah, there are some instances where you should not upgrade (unless advised to by Neuralynx). These suggestions are mainly to avoid delays that could derail your experiment. When To Upgrade Some of these scenarios may be contradictory to some of the “Not to Upgrade” ones, but when in doubt, err on the side of caution and stick with what you have. If You Choose Not to Upgrade, there are some things you should know. First of all, we will only perform bug fixes or updates on the most current version of Cheetah. This means that if you find a major bug in version 5.0.0, and the current version is 5.2.0, the fix for your bug will be in 5.2.1. Next, there is no guarantee that older versions of Cheetah will be supported on newer operating systems or with newer hardware. As an example, Cheetah 5.1.0 and older will not run on Windows Vista. If you want to use Vista, you must use 5.2.0.
What are the system requirements for Cheetah 5?
Minimum Hardware Requirements:
*Digital Lynx SX acquisition systems require Windows 7
**Digital Lynx S acquisition systems require a DIP switch change when upgrading from Cheetah 5.4 and earlier versions to Cheetah 5.6.3
***Cheetah 160 acquisition systems are not supported on Windows 7
What are the system requirements for Cheetah 6?
Minimum Hardware Requirements:
Software Requirements: *Digital Lynx SX acquisition systems require Windows 10 64-bit or higher
***Cheetah 160, Cheetah 32, and Digital Lynx “S” acquisition systems are not supported with Cheetah 6.
Why won’t Cheetah start?
Here are things to check if Cheetah will not start properly:
What kind of electrical shielding do you recommend for the recording environment with the Digital Lynx?
The Digital Lynx does not need any additional electrical shielding in the recording environment. The recording system was engineered and designed with differential amplifiers which subtracts artifact interference. In any recording environment, it is always a good idea to keep clear any electrical devices that have the ability to output electrical noise. If there is other electrical equipment in the experiment radius, it is good practice to isolate one single ground for all equipment. We also recommend that the subject is always placed on an ungrounded, non static generating surface while recording is occurring. As always, if you have any particular questions about a certain situation, feel free to contact us and we can recommend a solution.
How can I utilize all A/D channels of a HS-36 on a Cheetah32 ERP-27?
With the ERP-27 Revision 3.0, the first 24 A/D channels come through the A1-12 and B1-12 banks and the last 8 A/D channels come through the CSC bank. With ERP-27 Revisions earlier than 3.0, an ADPT-HS-36-ERP-27 adapter must be used to physically input the signals into the CSC bank.
Cheetah 32 setup issues after installing DT3010 and DIO-24 card or upgrading your Cheetah Software.
Scanning for hardware changes in the device manager as well as opening up Instacal and running a digital test fixes this error.
Does it matter which direction I insert the electrode wire and the pins on an EIB?
There is no problem with inserting the wire and pins from either direction. However, if a problem occurs with the wire connection, the pin has a better chance of holding the wire more securely, thus maintaining signal connection using the method instructed, which is inserting the wire from the top and pins from the bottom. This is obviously a user preference option and will not affect your recording data.
How do you track in the infrared spectrum?
In order to track Infrared LED equipped headstages, an Infrared BW Camera Kit is used.
What is the purpose of multiple Ground connections on EIB’s?
Excluding the EIB-16, all ground connectors on the EIB’s are tied together.
At what frequency is the TTL port sampled at?
The same frequency that the AD channels are being sampled at.
Can Video Tracker Files (NVT) and Raw Data Files (NRD) be played back at the same time in Cheetah?
Currently, Cheetah can only playback .nrd files and not .nvt file types. The .nvt files can be viewed utilizing the Video Tracker File Playback program or, X and Y coordinate locations can be viewed in NeuraView.
How does the Event Responder specify Port and Bit?
Using the Event Responder, you can have Cheetah recognize the “Event String” and respond with a command that you set in the response command section. The string is what specifies the digital IO device, port, and bit and is set in Event Display Window-Event Options
What are the response limitations of Trial Control?
Due to computer and network latency of the system, Trial Control has a default delay time of approximately 10-15ms between commands. If a delay command is used, 100ms is the shortest allowable dealy. Future releases of Cheetah will incorporate true “real-time” response.
What’s new in Cheetah version 5.7.x?
-Data files no longer lock up after ring buffer overrun errors occur.
-High frequency TTL events are now properly saved to NEV files.
-Fixed errors logged for each AE when shutting down software.
-Fixed communication problem with CUBE utility programs
-Pre-made configuration files now display properly in Notepad
-Y-axis labels in maximized time plot now adjust to appropriate values when using Zoom.
-Added back support for the 3 argument -SetClusterBoundary command in order to work with SpikeSort 3D
-NetCom data buffering is now on by default for SE, ST, and TT acquisition entities.
-Can now add multiple of the same AE to a Time or Spike window.
-Now works with Measurement Computing InstaCal v6.51
-Error message now shown when Digital Lynx SX is acquiring, but not receiving data
-DRS Properties window now adjustable
-Addition of feedback display window type containing FFT plot.
-Data lost during recording and file writing is now logged to a data processing errors file (NDE v1.0.0)
-Automatic recording shut off when hard drive is full.
-New data files per recording option.
-Max file length recording option.
-Raw data file playback resumes from current location when acquisition is toggled.
-Start timestamps specifier for raw data file playback.
-Raw data file playback speed adjustment.
-Plot trace color is now adjustable for for Time Plots.
-Background color is now adjustable for for Time Windows.
-Support for multiple NetCom client applications simultaneously.
-64 bit version - currently supports Windows 7 and Video Tracking, DigitalLynx SX, Raw Data Playback and Cheetah64 systems
-Adjustable channel count for Lynx SX hardware.
-DRS Properties display is now read only.
-Spike Plot can now only individually enable and disable display of cells 0 - 6 and then 7+ as a group.
-Last configuration file is now written out every 5 minutes.
-System configuration file now written and used to notify user of unexpected shutdown.
-All configuration files processed are now stored in sub directory of data directory.
-Addition of hot keys for displaying System Status dialog (Ctrl+Shift+A), Event Display dialog (Ctrl+Shift+E),
AE and Display Properties dialog (Ctrl+Shift+P) and Audio Output Control dialog (Ctrl+Shift+Y)
-Addition of the following commands: -GetDASBuildDate, -GetDASVersionNumber, -GetDASObjects, -GetDASState, -GetSampleFrequency (for HWSS)
-Updated version for all data file formats except log file.
-Unique recording session identifier.
-Data acquisition state retrieval.
-Recording Options dialog now contains raw data file output GUI
-Modification of error reporting and viewing in System Status dialog.
-Firmware version verification for Lynx SX systems.
-Increased log file output for property changes.
-Event history populated in Event dialog even when Event dialog is not displayed.
-Spike trace colors in time window will match trace color in spike window when using classification.
-Messages displayed in time window when window is frozen, recording is off or when raw data file playback is being performed.
-Can now copy selected messages from the System Status Dialog to the clipboard using Ctrl+C or right clicking on an item.
-Removed “Save Window Configuration to File” from menus of display windows.
-All acquisition entities now default to Headstage 01 Animal Ground as their reference.
-TTL values with bit 15 set to 1 now display correct decimal value in the Event history.
-Digital Lynx SX and ATLAS systems without a DRS no longer cause an exception when viewing reference properties.
-Events being created at 130 Hz no longer cause data loss when the Events Dialog is shown.
-Events created from raw data file playback for bits 16-31 no longer have a hex string of 0x0000 in the event string.
-Reordering of AD Records for Lynx SX hardware sub system.
Why does Cheetah capture multiple spikes in a single spike record?
Cheetah captures spikes as 32 samples, and at 32KHz sampling, you usually will not capture part of a second spike during that sample window. However, if you lower your sampling rate, those 32 samples start encompassing more time. In order to detect spikes that occur during the 32 samples of a previous spike, you need to use the retrigger time on each spike acquisition entity that is affected by this issue. The retrigger time is the amount of time to wait after a spike has been detected before searching for the next spike. This setting can be useful if there are rapidly firing spikes, or echoes present on a particular acquisition entity. This avoids having portions of spikes appear in two separate records. When adjusting this value, it is best to start at a higher time and work backwards towards 1. Starting out at 1 might solve the problem, but it causes your system to do unnecessary work.
Why doesn’t Cheetah work on 64 bit Windows?
This is mainly due to driver compatibility. Since not all of our hardware vendors provide a 64 bit version of our drivers, we cannot create a version of Cheetah that will run on 64 bit systems.
Where can I get a sample NLX file?
There is a small sample data set available at http://neuralynx.com/software/SampleTetrodeData.zip. This data is recorded from tetrodes in the rat hippocampus. The 5 files in the set represent varying degrees of data separation, Sample1.ntt containing mostly well-defined clusters of data points (easy to sort) through Sample5.ntt with more packed data (more difficult to sort.)This sample data can also be used to evaluate the features and usability of SpikeSort 3D.
How do I get spike audio from Cheetah?
Since version 4.40, Cheetah has had the ability to output the audio of two spike channels to the right and left stereo channels of your PC’s sound card. In order to do this, you need to include the audio.cfg setup file in your Cheetah setup either by uncommenting or adding the line reading “-PrcSetupFile Audio.cfg”
You should only need to change the -AudioSource lines in the Audio.cfg using the following syntax:
How can I convert A/D values to Volts?
Neuralynx stores all data in our record files as A/D values. This means that any program you use that reads these files, will read the data in as A/D values by default, NOT volts. In order to convert these A/D values to volts, you need to view the header of the file in question and find the “-ADBitVolts” entry. This value will give you the number of volts for each bit increment in the A/D value. To convert to volts, simply multiply the A/D value by the ADBitVolts value.
Some Neuralynx programs (such as Neuraview) have an option to display data values as either A/D values or volts. See the Neuraview manual for more information. The input range of the Digital Lynx is +/- 132mV
How do I analyze my Neuralynx data in MATLAB?
Neuralynx provides two interfaces between Neuralynx data and MATLAB:The first is the Matlab Import/Export MEX files. They will allow you to perform offline analysis of data in Matlab on files recorded from Cheetah. At this time, there is no support for raw data files.
The second option, NetCom for Matlab, allows for online analysis of data and control of Cheetah. You can download the NetCom Development Package. An example of NetCom for MATLAB usage is included in this package.
What systems will Import/Export MEX files work with?
The Import/Export MEX files are designed for use with both the 32 and 64 bit versions of Matlab 2007a and newer for Windows. While Linux versions of the readers are available on our website, they are provided as is and with no support for them via Neuralynx.
How do I install the MEX files?
Installing the MEX files is a three step process after downloading them from our website:
1. Unzip the MEX files into a directory on your PC. We usually use C:\MatlabReaders, but you can use whatever you want. 2. Start up Matlab and under the File menu, select Set Path. 3. Add the full path of the directory where you extracted the MEX files and click save.
How do I use the MEX files?
Once you have your Matlab path setup correctly, you can then type help and the MEX file name at the Matlab command prompt (i.e. >help Nlx2MatCSC ) to see how the MEX file is used. You can then call the MEX file the same way you would call any other Matlab function.