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Neuralynx TechTips February 2015
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The Complete Solution for Electrophysiology Research

In This Issue

TechSpot

Saturn Commutator

Neuralynx Customers Awarded 2014 Nobel Prize in Medicine

 

News & Support


New Products

Promotions

2015 Tradeshows

Custom Design Services

MATLAB® User Group

FAQ

 
Longtime Neuralynx Customers,
May-Britt & Edvard Moser,
Awarded 2014 Nobel
Prize in Medicine
for Discovery of the Brain's GPS Positioning System

Congratulations
from Neuralynx


Neuralynx's Digital Lynx
and Cheetah:
Key Components of the Moser's Research System
2015 Tradeshows

February 3-8
ACNS:  American Clinical Neurophysiology Society
Houston, Texas

www.acns.org

March 18-21
GNS:  German Neuroscience Society
Gottingen, Germany

www.top-ad-online.de

March 28-31
CNS:  Cognitive Neuroscience Society
San Francisco, California

Cogneuro Society

April 24-25
UT Austin Conference 
on Learning and Memory
Austin, Texas

Conference Link

 

 

TechSpot      

Remote Support


Whether by phone, email or on site, Neuralynx provides unsurpassed technical support for all our products to ensure that our customers experience the smoothest possible implementation of their experiments.  In addition to these standard troubleshooting methods, Neuralynx can remotely access your computer via our Neuralynx Remote Support application.  Based on TeamViewer, it is a secure, remote desktop program with optimized graphics for effective control and viewing of Cheetah displays.

The Remote Support application is installed with the Cheetah Data Acquisition Software (5.3 or newer).  For a computer without Cheetah, simply download the remote application from our website:  http://neuralynx.com/contact_support

An Internet connection is required for this software to function.

The Neuralynx Remote Support application is located in the Neuralynx program file folder (or use the Start menu search box).  Once started, the following screen will appear:
 

 
The User ID and Password are automatically generated and should be provided to your support representative. (The Password is unique and only valid for the duration of the session.)

Once logged-in, we will review the relevant hardware and software settings, including Configuration Files, Cheetah Settings, drivers and Windows OS setup.  We can then start Cheetah and view the operation and see all displays in near real-time in order to quickly diagnose and resolve problems.  If necessary, your data files can be downloaded for further analysis.

The Remote Support Application allows us to view your full computer screen and interact with your system as if we were “by your side.”   It is most effective if we are also connected by phone to facilitate explanations and answer questions.

Please contact us in advance to arrange and prepare for the session, or with any further questions:

  support@neuralynx.com or   support@neuralynxeurope.com.
 

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Innovating in Three Neuroscience Research Environments
      
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Copyright ©2015 Neuralynx, Inc. All Rights Reserved
Rev: 02/2015
Our mailing address is:
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