Product Return and Repair

Return Authorization Procedure

If you have a product that you need to return for repair or replacement, first please contact a Neuralynx Support representative.

To expedite the return of your product, a Neuralynx Support representative will provide you with an RMA#, and return packaging and shipping instructions. Sales & Support will notify you when your repaired/replacement product is being shipped back to you.

Note: All RMAs are returned to and repaired at Neuralynx Headquarters in Bozeman, Montana, USA. See “Ship To” address below.

Ship RMA to:
Neuralynx, Inc.
Attn: RMA# xxxxx-xxx
105 Commercial Drive
Bozeman MT 59715

Electronics Disposal Program

Neuralynx will safely dispose or recycle any Neuralynx product at no charge. Please request an RMA number for disposal and ship to Neuralynx.

Consumable Products Return Policy

Neuralynx strives to reduce all possible cross laboratory microorganism contamination. Therefore EIB’s, Adapters, Headstages and Tether Cables (products which are in close contact with animals) may not be returned for credit if removed from the original packaging.